Terms & Shipping

General

LouiseKelly.co is a yoga, retail and doTERRA essential oil business run by Louise Kelly.

Louise Kelly is registered as a sole trader business in Australia. Her ABN is 84989052695.

Louise Kelly.co’s postal address is 78 Bassett Street, Mona Vale, NSW 2103, Australia and contact number is +61 433 991 311.  The Country of Domicile for LouiseKelly.co is Australia.

Please read these terms carefully before placing a booking or order through this site. Once you proceed you are confirming that you agree to the points stated on this page.

Waiver

  • Yoga classes may be physically strenuous and you voluntarily participate in them with full knowledge that there is a risk of personal injury, property loss, or death.

  • You will follow all instructions given to you by our teachers and you acknowledge that any failure to do so will be at your own risk and may cause injury.

  • Louise Kelly (ABN 84989052695) & the Surfside Yoga teaching team are is in no way liable for any injury, loss of property, or death resulting from attending our studio.

  • If you are participating in our online yoga classes, you are required to have your video on for insurance purposes.

New Student Form

I understand that all new yoga students must complete the new student form (link is also in your welcome email), prior to attending my first class.

Cancellation Policy

  • Please be considerate of others are arrive to class on time

  • Classes are non-refundable

  • Group classes must be cancelled more than 3 hours before the advertised class start time to avoid being charged

  • Private classes must be cancelled more than 24 hours prior to start time of class to avoid being charged  

  • Instructors and classes are subject to change without notice. Classes can be changed periodically throughout the year based on studio needs.

  • Class cancellations must be made via the Acuity App or website. They are not accepted via phone, email, or social media.

  • Instructors and classes are subject to change without notice. Classes can be changed periodically throughout the year based on studio needs.

Membership Contract

  • Membership passes go into effect from the date of purchase

  •  Memberships may not be shared or transferred.

  •  6 month memberships only: You may request a maximum of 2 membership freezes, no more than 4 weeks per year, by emailing your request to hello@louisekelly.co

  • A 14 day cancellation notice is required if you do not want your membership contract to auto renew, by emailing hello@louisekelly.co

  • Your pass will be activated from your first class booked.

  • If you need to cancel your membership before the contract is complete, you must submit a request to hello@louisekelly.co and will be charged 50% of the remaining balance of your contract.

  • This contract is based on a 50 week calendar year.

Intro Offer

  • Our intro offer is only available to new students  

  • Your pass will be activated from your first class booked.

  • Classes included in your Intro Offer are non-transferable.

  • The intro offer is not valid for our Pre-Natal or Mums n Bubs courses.

Workshops

  • We do not offer refunds or credits on workshops for change of mind, injury, illness, change of address, or any other reason. All purchases are final.

  • If you cannot attend, you may transfer your workshop ticket to another person’s name by calling or emailing us at least 24 hours before the start of the workshop.

  • Payment needs to be made upon booking.

  • Please arrive at least 15 mins before the scheduled start time of the workshop.

  • Any no-show or absence will result in forfeiting that visit.

Marketing

  • I agree for photos of me take in class or at workshops to be used for promotional purposes.

  • I agree to receive marketing emails regarding updates and events.

Retreats

To secure your spot on a retreat, please make a payment (either in full or partial deposit payment).

Deposits (or the equivalent to 50% of the total retreat fee) is 100% non refundable.

Full payment of your retreat is required at minimum, 60 days prior to the commencement of the retreat, or in accordance with the payment schedule for the payment plan you have selected.

Cancellation / Refund Policy

  • All retreat deposits (or equivalent to 50% of the total retreat fee) are non-refundable.

  • Louise Kelly.co has a 60 day retreat cancellation policy. Cancellations within 60 days in advance of the retreat start date, we cannot refund you or credit any part of the retreat fees.

  • Cancellations made greater than ( > 60 days) in advance of the retreat start date with at least 60 days notice in writing via email, you may be eligible for a refund (minus any credit card fees and the deposit). You may also be given the option to transfer your deposit and retreat fees to another student or defer to another retreat at a later date (within 18 months). There may be a $150 admin fee applied for transfers.

  • Louise Kelly.co cannot refund any deposits or credit card fees. However your deposit or retreat fees may be able to be transferred to another retreat or lessons, to be used within 18 months.

  • Full payment is required 60 days prior to the retreat start date. If full payment is not secured in this time, the student risks forfeiting their spot on the retreat and will lose 100% of their deposit. This is due to the fact that significant costs are incurred to guarantee rooms, catering etc. And guarantees cannot be made for finding a replacement in time to fill your spot.

  • In the event of a no-show or cancellation less than < 60 days from the start date of the retreat, and or no notice is given in writing, 100% of the fees paid and deposit will be retained and cannot be refunded.

Transferring to another Retreat or Student

  • It may be possible to transfer a portion of the retreat fees to another retreat or to another student if someone can be found to take your place.

  • Louise Kelly.co is under no obligations to find a replacement, nor can we guarantee another retreat will be made available for you to transfer it to in the future or within the next 18 months.

  • Cancellation within less than (<60) days from the retreat start date, with notice given in writing and we are able to find a replacement to take your spot, your deposit will be retained as the admin fee.

LouiseKelly.co and the Venue reserve the right to cancel any retreats at any time or withdraw a student at any time. In the event Louise Kelly.co cancels a retreat for any circumstances seen or unforeseen, attempts will be made to recover the deposits to provide a credit towards a future retreat. Louise Kelly.co will not be held liable for any costs students may have incurred while planning for the retreat (e.g., costs relating to transportation, accommodation, airline tickets, credit card processing fees, work related loss etc).

CHANGES TO TERMS AND CONDITIONS

We may vary the terms and conditions of this Site at any time by notice to you or by means of a notice on our Site.

WEBSITE PRIVACY NOTICE

Any personal information or material submitted or transmitted to this website is subject to the terms and conditions set out in the Privacy Policy.

USAGE OF SITE

Your use of this Site is at your own risk. You must exercise judgment and responsibility with respect to your use of our Site.

You may only access the Site for lawful, personal and non-commercial use. You are permitted to browse this website, reproduce extracts by way of printing, downloading to a hard disk or for the purposes of distribution to other individuals.

UNAUTHORISED USED OF SITE

You are refrained from doing any inappropriate or unlawful acts, including but not limited to:

  1. Any act that would harm others

  2. Any act which would constitute a breach of either the privacy (including uploading personal information without the concerned individual’s consent) or any other legal rights of individuals.

  3. Any act that would violate any law or regulation governing Surfside Yoga business or activities, including without limitation the laws and regulations governing unfair competition, false advertising, consumer protection, obscenity or spamming.

  4. Any act that presents a security risk or that may interfere with the operation of the Site.

  5. Any act that infringes another’s copyrights, patents, trademarks, service marks, trade names, trade secrets, or other intellectual property rights, or rights of publicity.

  6. Use the Site to gain illegal or unauthorised access to other computers/networks through hacking or other means.

  7. Assist or permit any person to engage in any of the activities described above.

CONTENT USAGE & COPYRIGHT

All images, text, photographs and videos and content on the LouiseKelly.co website are subject to copyright. Customers are free to share product images on their Facebook, Pinterest, Twitter, Instagram, blog and other social media sites when shared in good faith & with a full credit to Louise Kelly.co. No other usage is authorized without the explicit permission by Louise Kelly, Surfside Yoga.

TRANSMISSION

When using this site if you disclose, submit, transmit or offer any non-personal communication or material including information, photos, videos, text, graphics, questions, creative suggestions, messages, comments, feedback, ideas, notes, articles, stories and other material it will become the property of Louise Kelly.co. It may be used for any purpose including reproduction, disclosure, transmission, publication, broadcasting or posting. Any use is without compensation to the party submitting information.

By submitting information, you are also agreeing that you own the material submitted, that it is not defamatory and that Surfside Yoga will not be placed in breach of any applicable laws. Surfside Yoga is under no obligation to use the information submitted.

LINKS TO OTHER WEBSITES

The Site may contain links to other external websites. These linked sites are not under the control of Surfside Yoga who is not responsible for the conduct of these companies nor for the performance or otherwise of any content and/or software contained in such external websites.

ELIGIBILITY FOR PURCHASES

LouiseKelly.co welcomes legitimate purchases from anyone over the age of 18 with a valid credit/debit card. Jewellery sold on the site is not suitable for children under the age of 16. If you purchase jewellery for children under the age of 16, neither Louise Kelly.co nor manufacturer Spindrift Collections do not accept any responsibility or liability.

PAYMENT

LouiseKelly.co uses PayPal and Stripe to take payment for all orders. Surfside Yoga does not store any credit card information – all credit card information is processed by Paypal via your PayPal account or your credit card is securely processed by Stripe. When placing an order with LouiseKelly.co you (the customer) confirm that you are authorised to use your selected credit card and/or Paypal account. Every care and duty within our power is taken to ensure this site is secure, and we make an effort to use all available technology and safety measures. Therefore, LouiseKelly.co cannot be held responsible for any loss suffered because of unauthorised access to this site.

AVAILABILITY

The order confirmation you receive at the end of a transaction serves as an indication that we have received your order. Although every effort is made to ensure the quantities and products are up to date on the website, very occasionally some items may not be available after you have placed an order for them. This has been more common in 2020 due to social distancing regulations in India which manufactures and supplies many of our yoga props. In this case, Louise Kelly.co will notify you as soon as possible via email and you can choose to either proceed with the remainder of your order and select an alternative item, or be refunded for the cost of the unavailable item.

SALES

From time to time we will offer sales and discount coupons on items within LouiseKelly.co. Sales will happen without previous notice, Louise Kelly.co does not take any responsibility if items are purchased full price and then the item goes into sale afterwards. The discount codes will only be valid to the dates stated and after they have expired cannot be used again.

MATERIALS

The images on www.louisekelly.co are representative of the styles and products available, exact products can vary slightly from the images. Due to the nature of our jewellery products, the exact colour, sizes and exact shapes will vary slightly due to the fact that each is totally unique. Each piece is carefully selected for each order. If you have a particularly request please let us know and we will do our best to accommodate it. Each product is handmade and so small differences will occur in the production process – we believe this is what makes these products so beautiful, as each is always unique.

LIABILITY

Louise Kelly.co and its employees do not have any liability for damages of any kind, including without limitation any special or punitive, incidental, indirect or direct, or consequential damages including loss of profit or loss of opportunity, costs, losses or liabilities arising out of your access to content of this Site.

Louise Kelly.co has no liability for any loss suffered caused by viruses that may infect your computer equipment by accessing or downloading of any material from this Site. If you choose to download material from this Site you do so at your own risk.

You expressly waive all claims against LouiseKelly.co its affiliates, employees and suppliers that may arise from your use or access of this website.

DISCLAIMER

The information contained on the website is provided by LouiseKelly.co in good faith. To the best of LouiseKellyco’s knowledge, the information is accurate and current. However, Louise Kelly.co and its related employees or consultants do not make any representation or warranty as to the accuracy or completeness of the information. Prices of goods, services, delivery and other charges displayed on www.louisekelly.co are current at the time of display. These prices are subject to variation without prior notice.

JURISDICTION

This site is governed by the laws of the State of New South Wales, Australia.

SHIPPING

Shipping is only within Australia & New Zealand except by special order - please contact us with any international shipping requests.

Please allow 24 - 48 hours for order dispatch. If your order contains pre-order items, you will be kept informed of delivery / pick up times.

Estimated delivery time is 3-5 business days. However, our delivery partners are currently experiencing delivery delays due to COVID-19 and high parcel volumes. Please allow extra time for your delivery to arrive. Thank you for your understanding and patience.

We use regular post via Australia Post services, or Sendle courier.  Please allow 24 - 48 hours for order dispatch. If your order contains pre-order items, you will be kept informed of delivery / pick up times.

If your items are on pre-order, we will liaise directly with customers on the estimated delivery date.

We charge a flat rate of $9.95 except for yoga bolsters. As bolsters are large, bulky and heavy, we quote postage on a case by case basis.

To give you a guide, postage to a local metro area on the East Coast of Australia is generally $16.

CLICK N COLLECT

We also offer a click n collect service. Please select this option at checkout and you will be able to pick up from our private home yoga studio, the “Surfside Yoga Studio” at 78 Bassett St, Mona Vale.

RETURNS

All purchases from LouiseKelly.co are final so please choose carefully.

Louise Kelly.co does not accept returns unless an item is faulty or damaged on delivery. If an item is damaged through delivery, please contact LouiseKelly.co immediately explaining and showing evidence of the damage and we will replace the item.

All return products must be in new and unused condition and be returned with the original packaging.